Last updated: 05 November 2026
Your privacy matters to us. This policy explains what information we collect when you visit zealottrips.com or book a cab with us, why we collect it and how we keep it safe, in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
1. Information we collect
- Booking details: name, mobile number, email, pickup and drop addresses, travel dates and passenger count.
- Payment information: transaction references and amounts. We do not store card numbers, CVV, UPI PINs or bank passwords — these are handled by your bank or payment provider.
- Communication: messages you send us by WhatsApp, phone, email or website forms.
- Website usage: anonymous data such as pages visited, device type and browser, collected through cookies and analytics tools.
2. How we use your information
- To quote fares, confirm bookings and assign cars and drivers.
- To share driver details and trip updates with you.
- To process payments, refunds and issue invoices.
- To respond to enquiries, feedback and complaints.
- To improve our website and services, and to meet legal and tax obligations.
3. Sharing your information
We share only what is necessary: your name, number and pickup details with the assigned driver; payment data with banks and payment providers; and information with government authorities when required by law. We never sell or rent your personal data to anyone.
4. Cookies
Our website may use essential cookies and analytics cookies (such as Google Analytics) to understand how visitors use the site. You can block or delete cookies in your browser settings; the website will still work.
5. Data retention & security
We keep booking records for as long as needed to provide the service and to meet accounting and legal requirements, after which they are securely deleted. We use reasonable technical and organisational safeguards to protect your information against unauthorised access, loss or misuse.
6. Your rights
You may ask us to access, correct or delete your personal data, or withdraw consent for marketing messages, at any time by emailing info@zealottrips.com. We will respond within a reasonable time as required by law.
7. Third-party links
Our website links to services such as WhatsApp, Google Maps, Facebook, Instagram and YouTube. Their own privacy policies apply when you use them.
8. Changes to this policy
We may update this policy occasionally. The latest version will always be available on this page with the revised date at the top.
9. Contact & grievance officer
Zealot Trips (OPC) Private Limited
46/2, Netaji Subhas Road, Rishra, Hooghly, West Bengal 712248
Email: info@zealottrips.com · Phone: +91 90317 40003