Frequently asked questions
Everything you need to know about booking, fares, payment, safety and cancellations. Can't find your answer? Call or WhatsApp us on 9031740003.
Booking
How do I book a cab with Zealot Trips?
Call or WhatsApp us on 9031740003, or fill in the booking form on our Pay & Book page. We confirm your car, fare and driver details on WhatsApp, usually within 15 minutes during office hours.
How early should I book?
For outstation trips we recommend booking at least 24 hours ahead, and 3–7 days ahead during festivals, weddings and the Shravani Mela season. Same-day bookings are accepted whenever a car is available.
Do you offer one-way drops?
Yes. One-way drops are available on all our routes, so you only pay for the distance you travel. You can see starting fares for popular routes on our Routes page.
Can I book a car that is not in your fleet list?
Yes. Choose “Other – Custom Requirement” in the booking form and tell us what you need — a Tempo Traveller, several cars for a wedding, a monthly rental or a specific model. We will arrange it and send you a quote.
Can I book a cab for someone else?
Of course. Share the traveller's name and mobile number when booking and we will send the driver details directly to them as well as to you.
Fares & Payment
Are tolls and parking included in the fare?
One-way fares include the driver allowance. Toll taxes, state entry taxes and parking are charged at actuals unless your quote says they are included.
How much advance do I need to pay?
A small advance (typically 10–20% of the fare) confirms your booking. The balance can be paid to the driver or online at the end of the trip.
Which payment methods do you accept?
UPI (Google Pay, PhonePe, Paytm), bank transfer (NEFT/IMPS), debit and credit cards via payment link, and cash to the driver for the balance amount.
Are there night charges?
Driving between 10:00 PM and 6:00 AM attracts a night allowance for the driver. The exact amount is shown on your quote before you confirm.
Travel & Safety
Are your drivers verified?
Every driver is background-verified, holds a valid commercial licence and has years of experience on Bengal, Jharkhand and Bihar highways.
Are the cars clean and air-conditioned?
Yes. All cars are AC, commercially registered, insured and cleaned before every trip. We do not send cars older than our fleet standard.
Can I make stops on the way?
Short stops for meals, tea and restrooms are always fine. For sightseeing detours, let us know when booking so we can include them in your route and fare.
Do you provide airport and railway station pickups?
Yes. We track your flight or train and the driver waits at the arrival gate with a name board. Kolkata, Ranchi, Patna, Gaya and Deoghar airports are covered.
Changes & Cancellation
What is your cancellation policy?
Cancel more than 24 hours before pickup for a full refund of the advance. Cancellations within 24 hours may forfeit part of the advance. See our Terms & Conditions for details.
Can I change my pickup time or date?
Yes, you can reschedule free of charge up to 12 hours before pickup, subject to car availability. Just message us on WhatsApp.
Still have a question?
Our booking team is happy to help — call, WhatsApp or email us anytime.